Tradie agreement

This agreement applies to service providers ("Tradies", "you") who offer services on GetHomeCrew, in addition to the Terms of use.

1. Independent business

You run your own independent business. You decide which jobs to quote on, set your own prices, and control how you do the work. Nothing in this agreement makes you an employee, partner or agent of GetHomeCrew.

2. Eligibility and verification

• You must hold an active ABN, and the person who signs up must be the business owner or authorised to act for it.
• You must hold current public liability insurance and upload your certificate of currency. Quoting pauses automatically when the expiry date passes.
• You must hold every licence and registration legally required for the work you quote on, for example Building and Plumbing Commission registration for plumbing, gasfitting and domestic building work over $10,000, or an Energy Safe Victoria licence for electrical work. We verify licences per trade: you can quote on a licensed trade only once we've confirmed your licence covers it.
• Stripe verifies your identity and bank account before you can be paid.
• If you change your ABN, licence or insurance details after approval, we re-check them before you can quote again. Tell us straight away if a licence or policy is suspended, cancelled or lapses.
• Providing false or misleading information, or documents that aren't yours, means immediate removal and may be reported to the relevant regulator.

3. Quotes and work

• Quotes must be genuine, fixed-price offers for the work described, including GST where you're registered.
• If the job turns out to be different from the description, tell the customer before starting. Agree any price change in the job's messages. We use those messages if there's a dispute.
• Once a customer pays for your quote, you agree to do the work professionally and when agreed, and to comply with all applicable laws, including the Australian Consumer Law and, where relevant, the Domestic Building Contracts Act 1995 (Vic).
• Where the law requires a written major domestic building contract, a certificate of compliance or domestic building insurance, you're responsible for providing it.
• Only mark a job complete when the work is actually finished. Marking a job complete early is a breach of this agreement.

4. Fees and payouts

• We charge a commission of 5% of the accepted quote, deducted from your payout. There are no fees to join or quote.
• Payouts are made through Stripe Connect to the bank account you nominate. You must accept Stripe's Connected Account Agreement.
• The payment is released when the customer approves the job, or automatically 48 hours after you mark it complete if no dispute is raised. Stripe then pays it to your bank on your payout schedule (usually 2 business days).
• If your account is suspended, payments we're holding for you stay on hold until we've reviewed them.
• You must not ask for or accept payment outside GetHomeCrew for jobs found on the Platform.
• We report payments to the Australian Taxation Office as required by the sharing economy reporting regime. You're responsible for your own tax and GST.

5. Cancellations

If you can't do a booked job, tell the customer and us as early as possible. The customer is refunded in full. Repeated cancellations or no-shows may lead to suspension.

6. Disputes

If the customer raises a dispute, the payment is frozen. You agree to cooperate in good faith and to send the information we reasonably ask for (photos, messages, invoices) within 3 business days. We'll decide whether to release the payment to you or refund the customer, as set out in section 8 of the Terms of use. You can also raise a dispute yourself, for example if the customer won't give access to finish the job.

7. Suspension and removal

We may suspend or remove your account for poor conduct, misleading information, lapsed licences or insurance, repeated no-shows, taking payment off-platform, or other breaches of this agreement.

8. Contact

Questions? Email support@gethomecrew.com.au.