Privacy policy

GetHomeCrew respects your privacy and handles personal information in line with the Australian Privacy Principles.

What we collect

• Account details: name, email, phone number and suburb.
• Job details: descriptions, photos, suburb, and the address you provide for booked jobs.
• Tradie details: business name, ABN, licence and insurance information and documents.
• Messages sent through the Platform.
• Payment information, which is collected and stored by our payment processor Stripe. We don't store card numbers.
• Technical information such as IP address and browser type, used to keep the Platform secure.

How we use it

• To operate the marketplace: matching jobs with tradies, processing payments and payouts, and resolving disputes.
• To verify tradies and keep the Platform safe.
• To meet legal obligations, including reporting to the Australian Taxation Office under the sharing economy reporting regime.
• To contact you about your account and jobs.

Who we share it with

• Tradies see your suburb and job details. Your exact address and phone number are only shared with the tradie you book.
• Customers see a tradie's business profile and reviews; contact details are shared once booked.
• Service providers who help us run GetHomeCrew, such as Stripe (payments and identity checks), Supabase (hosting and database), Vercel (website hosting) and our email provider (notifications). Some of these providers may store data outside Australia.
• We check tradies' ABNs against the Australian Business Register and their licences against public registers.
• Government agencies where required by law.

Access, correction and complaints

You can update most details in your account. To request access to or correction of your information, or to make a privacy complaint, email support@gethomecrew.com.au. If you're not satisfied with our response you can contact the Office of the Australian Information Commissioner (OAIC).